The Use of Volunteers in State Agencies on Aging and Disabilities – LTC Ombudsman Findings

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Phase:  

Beginning

State Long-Term Care Ombudsman Program

Use this for ideas on how to structure a volunteer program.

This report shares findings specific to the State Long-Term Care Ombudsman Program discovered in assessments of current local and statewide programs in the Aging Network that rely on a volunteer workforce. NASUAD and n4a conducted these quantitative and qualitative assessments to establish a baseline for the level of civic engagement in the Aging Network.

Assessments included an online scan sent to 204 state-level directors of four programs, including 51 directors of State Long-Term Care Ombudsman Programs, and three follow-up conference calls with program directors, including one with 13 State Long-Term Care Ombudsman directors.

The assessments drew information on volunteer program details such as

  • Funding sources;
  • Volunteer demographics and participation numbers;
  • Program management; screening; training; and
  • The value programs place on their volunteer programs.

Results will help inform the partners on areas of focus throughout the development of a national resource center to engage volunteers in the Aging Network.

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