CCVA Body of Knowledge

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Phase:  

Beginning, Building, Sustaining

Provides a detailed list of core competencies and performance expectations for the competent administration of volunteer programs.

How This Resource Can Help:

  • Compare the organization’s Volunteer Coordinator/Administrator Job Description with the CCVA Body of Knowledge to identify needed knowledge, skills and abilities and make updates.
  • Conduct a skills self-assessment, by reviewing the CCVA Body of Knowledge, and develop a training plan to address any gaps.
  • Choose specific areas of interest in the CCVA Body of Knowledge and survey current volunteers on the program’s effectiveness in these areas to make quality improvements.

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