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by Tom

Double the Impact of SMP Volunteers Is No Longer Beyond Reach!

February 11, 2014 in Engaging Wisdom

What if we could double the number of Senior Medicare Patrol (SMP) volunteers and double their impact?  What if SMP combined forces with the PowerUP! initiative from The Aging Network’s Volunteer Collaborative?   

There are about 5,100 highly trained senior and professional volunteers enrolled in the SMP program.  These volunteers teach others about health care fraud by showing Medicare and Medicaid recipients how to protect their identity, understand Medicare Summary Notices, avoid falling for scams, and detect and report fraud.  Since 1997, these highly trained volunteers have helped produce significant and impressive documented results such as these:

  • Educating over 3.9 million beneficiaries through over 108,000 group education sessions.
  • Counseling over 1.2 million people in one-on-one sessions with or on behalf of a beneficiary.
  • Reaching almost 28 million people through SMP community education events.
  • Helping to save about $112 million Medicare and Medicaid funds through recovery, beneficiary savings, and other documented savings.

But what if there were double the number of volunteers?  Do you think it’s not possible with current funding and staffing constraints?  Think again.  This is where the new volunteer engagement strategy from The Aging Network’s Volunteer Collaborative, called PowerUP!, fits in.

PowerUP! gives leaders in the aging and disability networks the strategies and tools they need to power up their agencies’ services by tapping the skills and passion of older adult volunteers. It increases these networks’ capacity to respond to resource challenges by releasing the energy of older Americans, currently 40 million strong and growing.

This engagement also supports older adult volunteers in powering up their own skills, health, and lifelong learning. The initiative provides researched and proven volunteer engagement resources including templates, tools, and training for use by local organizations and programs.

The three PowerUP! pilots conducted in 2013 are completed, and this model has proven highly effective!  The PowerUP! Volunteer Engagement System is transformative and win-win for:

  1. n4a as a national leader and innovator in learning how to tap the social capital of older adults,
  2. Area Agencies on Aging (AAAs) in becoming the go-to source in communities for mobilizing and engaging a new breed of volunteers in meeting the community’s needs, and for
  3. Network programs like SMP, State Health Insurance Assistance Program (SHIP), and National Long-Term Care Ombudsman by increasing their potential capacity and impact.

PowerUP! is not another volunteer training initiative that reformats outdated or traditional knowledge and practices of volunteer engagement.  Rather, it is a new engagement strategy and model based on research and demonstrations specifically tailored to AAAs and Network programs like SMP.  The purpose of PowerUP! is to build new organizational capacities – internal and external – and increase quality services.  When implemented, PowerUP! becomes generative, cost efficient, cost effective, and sustainable, thereby eliminating many of the identified barriers to increasing volunteer engagement.

But how does this new model relate specifically to the SMP program that has clearly defined volunteer roles?  The PowerUP! model is designed to supplement and complement existing, defined roles of SMP volunteers.  How so?  To stimulate your thinking, consider what one SMP program did using the PowerUP! strategy. Their volunteer teams created skits, using actors and a theatrical format, to educate older adults about health care, fraud, consumer issues, and other mishaps. These skits were performed in communities across Vermont. Check out the PowerPoint presentation, online chat, and replication guide from the Vermont SMP Savvy Seniors.

Here are several additional possibilities:

  • A recruitment, screening, and training team of volunteers that could assist with outreach, recruitment, and updating orientation and training.
  • A discovery team to identify and research federal and state policy changes requiring new training or training updates.
  • An innovations team to explore new volunteer roles and ways to organize volunteers to address retention issues such as Volunteer Support Teams.

We are sure you can add to this list of what today’s volunteers can contribute to strengthening and expanding the incredible, essential work of SMP volunteers.

It’s time to put our thinking caps on!  How can we achieve a goal of doubling the number of SMP volunteers and doubling our impact? Please give us your suggestions!

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by Tom

Are You Ready for Volunteer Prime Time?

January 23, 2014 in Engaging Wisdom

The Aging Network is positioned to lead the development of the new volunteer force: those 10,000 boomers turning 65 every day, 6,000 of whom are choosing to retire!  “Ready for volunteer prime time” means that you are reading, willing and able to engage these volunteers in expanding the capacity of your organization. (Take our Readiness Assessment to see if your organization is ready.)

If you and your organization are ready for prime time, learn a new, research-based, volunteer engagement strategy called PowerUP! PowerUP! was developed by The Aging Network’s Volunteer Collaborative exclusively for Aging Network Programs and organizations, including sub-contractors and partner organizations and is coming soon to a location near you.

The Volunteer Collaborative is planning a series of PowerUP! Training Institutes in 2014. The first is scheduled for Northern California February 12 and 13.  Get the San Francisco training details and enroll.

The PowerUP! Training Institute trains organizations to form self-directed teams of volunteers, using a research-based framework. In turn, these volunteers can carry out projects that extend the organizations’ capacity to serve older adults.

Why should you get ready for prime time?  Here are the top six reasons to PowerUP! your organization:

  1. Supplement your financial resources with the growing abundance of social capital of today’s boomers by demonstrate the asset value of aging.
  2. Add “staff equivalents” through skilled volunteers and build a rich talent pool to draw from for Board and possible staff positions.
  3. Address issues and needs not being addressed due to lack of financial resources to support staff or operations.
  4. Get an average 8:1 return on time and/or cash investment in volunteers that keeps on giving.
  5. Expand community support with more community members involved in the organization who can act as ambassadors for the organization.
  6. Create volunteer teams that become incubators and generators within the organization raising new or hard questions, sparking new ideas and ways of getting things done.
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by Tom

MAC, Inc.: Getting Results

December 2, 2013 in Engaging Wisdom

MAC Inc photoAt Maintaining Active Citizens (MAC, Inc.), they really get it. They have let go of old notions about volunteering, and they are empowering volunteers to get involved in self-directed teams through the new PowerUP! model.

Just look at the minimal investment it took for this Area Agency on Aging in Salisbury, Maryland, to avoid having its staff, social workers, and case managers overwhelmed with cases and growing waiting lists. MAC, Inc. needed more staff to direct older adults and caregivers to available resources but didn’t have the funds.

After a staff member and a seasoned volunteer attended one of the inaugural PowerUP! Institute trainings, Dr. Renée Fredericksen, Special Projects Director at MAC, Inc., and Brenda Granger, Volunteer Lead, decided to enlist a volunteer team to help. Thus the Innovative Caregiver Advisor Network project (I-CAN) was launched to train volunteer navigator teams of mature adults to become experts in navigating the health and human services systems—and to assist older adults, people with disabilities, and caregivers in need.

The trained navigators help older adults and their family members learn about eligible services and navigate the process to obtain these services.  The goal is to prevent low-risk cases from escalating into high-risk cases.  The remaining cases will be referred to staff immediately, allowing case managers to use their expertise with more complex cases.  (Learn how I-CAN was developed.)

The funding is even more exciting. To get I-CAN up and running, MAC, Inc. decided to invest $4,000 for a laptop and iPad for the lead volunteer and $1,000 in the Project Director’s support time. Funds came from the Maryland Home and Community Caregiver Resource Center at MAC, Inc. grant.

This small investment is expected to produce the equivalent of four full-time positions within the next year for the four-county area that MAC, Inc. covers. Thus for an investment of $5,000 to support a lead volunteer who represents about one full-time employee, the return is expected to triple or quadruple in 12 months. This is just the beginning.

What MAC, Inc. has experienced is the multiplier effect of the PowerUP model.  Teams recruit their own members. The success of the “team” in impacting an issue or need spawns additional teams within organizations. Team members become energized to stay and contribute more or empowered to move on to explore new interests and assist the organization in new ways. In only a short period of several months, MAC, Inc. has demonstrated that PowerUP! is transformative for individuals, organizations, and communities. They get it.

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by Tom

A Recipe for More Boomer Volunteers

October 21, 2013 in Engaging Wisdom



Invite Boomers to Serve on Boards, Not Serve Meals

Much has been said about the third age and how many baby boomers are transforming their lives with new work and volunteering opportunities. Indeed, older adult volunteers can be a boon to Aging Services organizations, but it can be challenging to get volunteers in the door.

Let’s look at boomers as an example. Why it is that less than a third of boomers volunteer? Why is it that, according to the government’s annual Volunteering in the United States report, both the number and percentage of Americans age 45 to 64 who volunteered in the 12 months ending September 2012 fell slightly from the previous year?

Why Boomers Don’t Volunteer More

Our thoughts immediately turn to the boomer cohort itself. Boomers need to work longer, having been hit hard by the Great Recession. They have family obligations, and they are busy. They want to travel, visit grandchildren, and simplify life. While these factors are all true and make recruitment and retention a challenge, none of these is the primary reason for the reported decline.

The primary reason that many boomers and other older adults like them don’t volunteer more is that they are not finding the right fit or opportunity available.  And in instances where they do volunteer, according to a prior year’s report, one in three leaves within 12 months. Underlying this reason is that leaders at the organizations where boomers volunteer may be unaware of or uninformed about an emerging new breed of volunteer—and the extreme potential these new volunteers hold in strengthening an organization and expanding its capacity to provide services.

Board Service, Not Food Service

Today’s potential volunteers, along with a cadre of their predecessors, are looking for challenging opportunities that do the following:

  • Put their talents and skills to use
  • Engage them in finding or working toward a solution
  • Allow them to work closely with others
  • Provide them choice of roles with the option to change roles as circumstances and needs change
  • Give them satisfaction in producing or seeing results and impact
  • Engage them professionally, similarly to staff.

Namely, the right fit for these volunteers taps their sense of purpose, offers deep meaning, and provides them the type of work environment in which they can contribute and thrive.  According to the Volunteering in the United States report, “providing professional or management assistance, including serving on a board or committee” has moved up to be the second most popular form of volunteering for Americans over age 55, after “collecting, preparing, distributing, or serving food.”

Folks at the Aging Network’s Volunteer Collaborative are offering a way to significantly increase the number of older adult volunteers in the Aging Services Network and keep them volunteering.  The Volunteer Collaborative will train seasoned volunteers to implement the new volunteer engagement strategy developed exclusively for the Aging Network.

By conducting 10 regional PowerUP! Institutes, from January to August 2014, volunteers who are boomer age and older will learn to work in self-directed teams to solve challenges for Aging Services organizations.

This new strategy of training volunteers to develop volunteer opportunities and implement projects that extend an agency’s reach is designed to attract today’s volunteers. A key element of the PowerUP! initiative, it aligns the priority needs of Aging Services Network programs and Area Agencies on Aging with the characteristics of today’s volunteers.  In addition, it dramatically reduces startup investments an organization would need to make to create a volunteer program, lowers the staff burden for administering volunteer programs, and produces results that meet the most pressing needs of vulnerable elders.  Learn more about the PowerUP! engagement strategy and training today.

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by Tom

Rising to Meet the Financial Challenge

June 25, 2013 in Engaging Wisdom


  • To face the challenge of diminishing financial resources, AAAs should turn to the community and its social capital.
  • The PowerUP! initiative can increase organizations’ and programs’ capacity to meet eldercare needs and deliver services, with a high return on investment.
  • You and a volunteer may attend the PowerUP! training for free July 28 at the n4a Conference in Louisville, KY.


The Aging Services Network is facing diminishing financial resources—but is it rising to the challenge?

The answer is resoundingly “no”!  But here’s a solution.

AAAs and Funding

Preliminary findings from a recent n4a survey list the top three challenges facing Area Agencies on Aging (AAAs):

  1. Funding cut impact on programs/services
  2. Medicaid Waiver Reform and Medicaid Managed Long-term Services and Supports
  3. Community needs of older adults

The first and third focus on the continuing ability of AAAs and communities to meet the growing needs for aging services.  Given current economic and political landscapes, along with issues related to reform of Medicaid and Medicare, it is unlikely that an infusion of new financial resources will be made in the near future.   It will take a crisis, similar to the one surrounding air travel, for new dollars to be invested.

Facing diminishing financial resources, what can and should the Aging Services Network do to fulfill its mission?  A significant part of the answer is to turn to the community and its social capital. AAAs have done this from the beginning.  But now they must do it in a new way, one that aligns the resource needs of the organization with the interests of a new breed of older adult volunteers.

The Solution: A Volunteer Leadership Strategy, PowerUP!

The Aging Network’s Volunteer Collaborative is standing at the ready to support AAAs and other Aging Network volunteer programs (SHIP, SMP, and Long-Term Care Ombudsman). It has developed and piloted a new volunteer leadership strategy, called PowerUP! The PowerUP! strategy is highly effective—in its early stages, it has produced an average return on investment of a startling 8:1.

PowerUP! tools and training are already in place to increase organizations’ and programs’ capacity to meet eldercare needs and deliver services, while reducing staff burden, minimizing investment, and producing a high return on investment.

PowerUP! has already begun the following efforts:

  • Train staff to engage and facilitate the new volunteer force.
  • Train volunteers to take on responsibilities for developing volunteer opportunities.
  • Develop the tools needed to develop and lead volunteer development activities.
  • Create an online presence for real-time communication and resource sharing.
  • Provide continuous training, technical assistance, and updates.

Update Aug. 7, 2013: Pairs of agency staff and key volunteers attended PowerUP! training on July 28, 2013, at the n4a conference in Louisville, KY.  They learned more about PowerUP! and how leadership-level volunteers can extend their agencies’ reach. Stay tuned for lessons learned and upcoming trainings!

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by Tom

What Are Self-Directed Volunteer Teams?

May 16, 2013 in Engaging Wisdom

Yesterday, 24 professionals from 12 aging services organizations near Washington, D.C., were in the city to learn a new “operating system” for increasing volunteer engagement as a way to expand their organizations’ capacity to serve older adults.

Yesterday was the pilot session in the PowerUP! Training, planned by the Aging Network’s Volunteer Collaborative in conjunction with the Self Directed Volunteer Network.

PowerUP! Training, which is exclusive to Aging Network organizations and programs, guides participants in developing self-directed teams of older adult volunteers. These volunteers in turn are empowered to initiate and implement projects on behalf of the organizations in ways that strengthen the organization and expand its capacity to provide needed services.

What Are Self-Directed Teams?

After a start-up period, self-directed volunteer teams learn to take charge of the work that needs to be done at an organization.

Under the continuing guidance of the sponsoring organization and with continuing technical assistance from the Aging Network Volunteer Collaborative, the volunteer teams work together to identify, plan, and carry out projects in response to priority aging service needs and issues identified in concert with the sponsoring organization. For example, self-directed teams may raise funds for the organization, secure farmers and farmland to provide extra food for hungry seniors, write a business plan for the organization, or handle any number of tasks.

The self-directed team approach is well-suited to the mindset of many of today’s volunteers, who are ready, willing, and able to perform most any role within an organization or program as long as it is clear they are

    • needed,
    • wanted,
    • making a discernible difference in the lives of others,
    • listened to at all levels within the organization or program,
    • given opportunity for input into how things get done, and
    • treated professionally as staff are treated.

These teams also provide flexibility for volunteers to assume a variety of roles and to adjust their time schedules to travel or spend time with grandchildren, knowing team members are there to fill in.

Because the team is focused on producing particular outcomes related to priority issues or needs defined by the organization or program, the interests of the organization and the volunteer are aligned. This alignment of mutual interests produces greater satisfaction, increased results, higher levels of impact, and a continuing synergy and interdependence that sustain volunteer engagement.

For volunteers, the team experience offers an unparalleled opportunity to leverage skills, capabilities, and networks, and even uncover new talents, while enjoying the camaraderie and added power that a team provides. A positive team experience also empowers volunteers to undertake new projects or to contribute in other ways to their community.

Organizations that engage teams will discover ways to address important issues, extend their mission and reach, and make tangible contributions to their community. Self-directed volunteer teams also can generate fresh interest in an organization while engaging different types of volunteers and utilizing current volunteer skills in increased capacities.

What Does the Training Really Do for the Aging Network?

PowerUP! Training is designed to provide aging services professionals with the tools to encourage self-directed teams. Through the teams, they can carry out this year’s Older Americans Month theme, “Unleash the Power of Age.”

The training is built on evidence-based research compiled from a range of demonstration initiatives conducted in the recent past under the auspices of the Administration on Community Living (ACL), with additional funding by the MetLife Foundation and The Atlantic Philanthropies. For additional information visit the Self Directed Volunteer Network.

PowerUP! Training teaches participants, a key staff person and a lead volunteer from each organization, to align three dynamics:

  • the mission of the organization or program,
  • the characteristics of today’s volunteers, and
  • the priority aging service needs of the community.

Training participants also learn how to assess their organization’s readiness to utilize self-directed teams, position the teams for success, sustain them over time, and create metrics to measure their teams’ impact. In short, PowerUP! Training produces a trained, experienced, highly motivated complementary workforce to the Aging Network. .

Ultimately, PowerUP! training will create a ripple effect that strengthens and expands the capacity of the aging services network through an energized, expanded force of volunteers.

To learn more about the PowerUP! initiative, download PowerUP! volunteer recruitment materials you can customize for your own agency, and stay informed of future trainings and other opportunities, visit PowerUP! online.

Please share your thoughts in the Comments.

To find more perspectives on volunteering, please scroll through other Engaging Wisdom posts.

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by Tom

Announcing PowerUP!

April 22, 2013 in Engaging Wisdom


  • The power of older Americans, currently 40 million strong and growing, is a potentially unstoppable resource to solve the aging crisis.
  • As National Volunteer Week 2013 kicks off, the Aging Network’s Volunteer Collaborative is launching PowerUP! to help leaders in the aging and disability networks tap the skills and passion of older adult volunteers—and power up their agencies.


When there is a crisis, the best of America shows up. Currently, America is facing a crisis of needs for many older adults. As in many emergency situations, the heroes may be not only the people in uniform, but also everyday people who give their skills, knowledge, and problem-solving ability to bring everyone to safety.

Our nation’s aging crisis sprang in part from federal, state, and local funding cuts that are hitting aging services particularly hard. Costs for health care and basic necessities such as food, heat, and transportation are escalating.  Older adults who have disabilities, have low incomes, or are disenfranchised are caught in the middle, without the supports they need to live healthy, independent lives.

The crushing size of this crisis demands a response of equal magnitude.  That is why the aging and disability services networks are engaging the nation’s only growing natural resource—older adults.

With roughly 10,000 people reaching age 65 every day, a wealth of skills and energy is flooding the potential volunteer pool. Of those who are retiring, many are coming into leisure time wanting to devote their newfound time to activities that will allow them to create real impact in the world.

They bring with them skills and a passion to serve developed over a lifetime. From serving meals to serving on advisory boards, they can provide solutions to the aging and disability services organizations struggling to meet growing demand for services.

The power of older Americans, currently 40 million strong and growing, is a potentially unstoppable resource to solve the challenges that growl at older adults in need.

As National Volunteer Week 2013 kicks off, the aging and disability networks are declaring that volunteers are quintessential to future success. Our goal is to get to one million volunteers serving the Aging Network by 2015. Starting today, the Aging Network’s Volunteer Collaborative is supporting these efforts to power up volunteer engagement with a PowerUP! initiative.

PowerUP! gives leaders in the aging and disability networks the strategies and tools they need to power up their agencies’ services by tapping the skills and passion of older adult volunteers. This engagement also supports older adult volunteers in powering up their own skills, health, and lifelong learning.

PowerUP! advances volunteer engagement in two ways:

  • With a nationally branded suite of public relations and volunteer recruitment materials, which are available to all aging and disability network organizations and programs starting today.
  • Through a pilot volunteer training program that will roll out on May 15, during Older Americans Month, here in DC.

In keeping with the Volunteer Collaborative’s philosophy and operating strategy, the PowerUP! materials respond to the identified and expressed needs of aging and disability networks’ organizations and programs for assistance with messaging, recruitment, and desire to be part of a larger initiative.  These materials, adaptable to local circumstance and volunteer program operations, are intended to be part of a tide that will lift all boats.

Keep an eye out for additional announcements continuing through May, Older Americans Month, about how we are hoping to work with you to PowerUP! your agencies and volunteer programs to expand your reach through increased volunteer engagement. Together, we can reach our overall goal of a million volunteers by 2015 to meet the growing needs within aging and disability services.

Learn more about PowerUP! Please share your thoughts in the Comments.

To find more perspectives on volunteering, scroll through other Engaging Wisdom posts.

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by Tom

Volunteers Can Save Lives

April 3, 2013 in Engaging Wisdom


  • Jerry Leener gave up his accounting career and became a volunteer Emergency Medical Technician, seeking to give back, have freedom of time, and join a community.
  • His transformation sounds like a perfect recipe for a volunteer working to increase the Aging Services Network’s ability to serve.


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As we talk about how volunteers can learn new skills and help expand aging services, consider the story of Jerry Leener, recently profiled on Today with Jane Pauley as part of AARP’s Life Reimagined project. Formerly an accountant, he decided to retire to spend more time with his family.

In trying to decide what he wanted to do in retirement, he made a list of priorities that included “giving back, freedom of my time, working with a community of people, and never wearing a coat and tie, ever.”

He took 18 months of training and now, at age 65, is a volunteer Emergency Medical Technician. It’s challenging in part because it’s a second language to him, so he’s constantly learning.

His transformation sounds like a perfect recipe for a volunteer working to increase the Aging Services Network’s ability to serve—someone who is

  • Active,
  • Enjoying a challenge,
  • Working a flexible schedule,
  • Sharing extensive skills,
  • Enjoying the community of others, and
  • Giving back to others in need.

And someone whose skills can be a lifesaver to people who need help.

I invite you to take a look at the video, and let us know what you think in the Comments.

To find more perspectives on volunteering, scroll through other Engaging Wisdom posts.

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by Tom

Investing in Service: A Strategy to Meet Budget Cuts

March 20, 2013 in Engaging Wisdom


  • Volunteers play an important role in getting services to low-income, vulnerable elders.
  • For every $1,000 invested in experienced, capable retirees, a real value of $8,000 is returned.
  • In a statement on the House budget resolution, Voices for National Service President AnnMaura Connolly advanced this idea, saying, “National service is a strategy for ensuring … lean, dynamic government response.”


In a statement on the House budget resolution released last week, Voices for National Service President AnnMaura Connolly highlighted the power that national service provides to get things done in communities.

As members of the Aging Services Network begin to trim their budgets anew in response to sequester cuts, it’s important to remember the important role volunteers play in getting services to low-income, vulnerable elders and to imagine what a rejuvenated, expanded volunteer force might contribute in the future.

We now know that engaging growing numbers of experienced, capable retirees—when they are placed in the right roles, led in the right ways, and given a say in what gets done and how—produces an average return on organizational investments of 8:1.  For every $1,000 invested, a real value of $8,000 is returned.

With this potential return on initial investment in mind, I’d like to share with you some of AnnMaura’s words that reinforce and expand on the value of service and how deployment of national service members, including older adult volunteers, can address the most pressing needs facing families and communities across the country.

“Not only do national service programs leverage the support of the private sector to match federal investment, they compete annually for funds and must demonstrate impact and a solid return on investment. National service is a strategy for ensuring … lean, dynamic government response.

“National service is an example of a cost-effective public private partnership that delivers critically needed services to the communities that need them most. Our nation’s priorities should include opportunities for citizens to solve the problems facing their community and their country through service.”

Have you used older adult volunteers to leverage federal or state funds?  If so, please tell us in the Comments below!  We’d welcome the chance to hear more about your experience and possibly to draft a case study for our resource library that could help your colleagues make the most of their available dollars as well.

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by Tom

New Ways to Make the Perfect Volunteer Match

March 8, 2013 in Engaging Wisdom


  • Older adult volunteers can co-lead with volunteer coordinators.
  • They can help to recruit and engage their colleagues–and double the number of volunteers providing aging services.

The Need for Strong Recruiters:

Imagine what talent search firms, outplacement firms, organizational development specialists, and temp placement firms do. The skill sets and competencies these private sector services use are bundled into the position descriptions of volunteer program directors and coordinators and encompass what they do day in and day out.

Performing this broad range of skills and competencies is what it takes to run volunteer programs and make and maintain “perfect matches” that provide hundreds of thousands of volunteers a meaningful, productive, and satisfying experience while giving human services organizations and agencies greater capacity to respond to the needs of the people  they serve.

However, with 10,000 people turning age 65 and 6,000 retiring every day, the number of “perfect matches” will have to double to keep pace with the growing need for aging services and larger numbers of potential volunteers. Soon, making “perfect matches” through individual position descriptions will be too much for the number of volunteer coordinators we have. New approaches will be required.

How Volunteers Provide Solutions:

Recent developments in older adult volunteer engagement clearly demonstrate that many existing and potential volunteers have what it takes—the necessary training, skills, and experience—to work alongside staff to develop, lead, and support increased numbers and types of engagement opportunities and numbers of older adult volunteers.  When skilled volunteers assume these co-leadership roles, the potential to double the number of volunteers is much greater.

When volunteers take on co-leadership roles, after an initial start-up period, the time and energy required on the part of the organization and the staff to manage volunteers are greatly reduced. The end result is

  • Increased and higher levels of volunteer engagement.
  • Greater alignment between organizational needs and volunteer interests.
  • Increased, more person-center services.
  • Improved holistic response to the needs of persons served.
  • Greater progress toward meeting the missions of the organizations.

If training and technical were available to lead and support your organization to shift gears to create higher-level engagement opportunities and increase your volunteer forces, would you do so? Do you have additional thoughts or suggestions for us to consider? Please share your answer in the Comments below.


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